It's The Customer, Stupid

It seems like the realities of retail are reinforced again and again. Most recently a survey of stores and customers found that, indeed, the key to winning in the retail game is to treat people well. The survey, conducted at the Worldwide Business Research Future Stores conference back in July, gleaned insights from over 1,000 customers and over 60 retailers, including CVS, Neiman Marcus and Macy's. It was conducted by TimeTrade, an online scheduling platform and business consultant based in Mas...